FAQs
Frequently Asked Questions (FAQs)
1. How do I place an order?
To place an order with CHAMS ACTIVE, follow these simple steps:
- Browse our website and select the activewear items you wish to purchase.
- Add the selected items to your shopping cart.
- Proceed to checkout, provide your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured, your payment information is handled securely.
3. What is your shipping policy?
Our standard shipping times typically range from 10 to 21 days from the date of order confirmation. For more details, please refer to our Shipping Policy.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.
5. What is your return policy?
We offer free returns for damaged items or ill-fitting orders within 15 days of receiving your order. Please visit our Returns Policy for detailed instructions on initiating a return.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please contact our customer support team for more information on international shipping.
7. How do I contact your customer support team?
You can reach our customer support team by emailing support@chamsactive.com . Our dedicated team is here to assist you with any questions or concerns you may have.
8. Are your products eco-friendly?
Yes, we are committed to sustainability. Our activewear is made using eco-friendly materials and manufacturing processes. We strive to reduce our environmental footprint and make responsible choices for a greener future.
9. Can I exchange an item for a different size?
Yes, if you ordered the wrong size and it doesn't fit as expected, you can request an exchange within 15 days of receiving your order. Please refer to our Shipping&Returns for the exchange process.
10. How can I stay updated on your latest products and promotions?
You can stay informed about our latest products, promotions, and empowering content by subscribing to our newsletter on our website. You can also follow us on our social media channels for regular updates.
11. Do you offer discounts for bulk orders?
We occasionally offer discounts and promotions. To inquire about bulk orders or potential discounts, please contact our customer support team.
If you have any other questions or need further assistance, don't hesitate to reach out to our friendly customer support team. We're here to make your CHAMS ACTIVE experience as enjoyable as possible.